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Tag: Virgin Active

Virgin Active South Africa hit by cyber-attack

Virgin Active has informed its members that “sophisticated cybercriminals” have launched a cyber-attack against the company.

The company said on Friday it became aware of a cyber-attack the day before and its security teams started working with cybersecurity experts to contain, manage, and investigate the “cyber event”.

“While we take the necessary steps to protect data, we have been targeted by sophisticated cybercriminals,” Virgin Active said.

“As a precautionary measure, we have taken all systems offline while we resolve this.”

There is currently no indication that any data has been removed from its systems, but it urged members to remain vigilant of any suspicious activity online.

“We are unsure as to the extent of the cyber-attack. We have an ongoing investigation being done by forensic experts,” Virgin Active said.

“We are working with law enforcement and have notified the Information Regulator as a precaution.”

“The security of our systems and data is a top priority for us and we are doing everything we can to rectify the situation,” Virgin Active said.

The company said it will provide any necessary further updates as soon as it is able to do so.

Virgin Active clubs will operate normally, but online workouts are not accessible. Members are also not be able to book classes or perform other tasks on the system.

Commenting on the impact on points systems to reach goals, Virgin Active said it will award members with the full 60 points for this week.

“This should be rolled out next week and points will reflect on your dashboard,” it said.


News: Virgin Active biding time to structure safety protocols

President Cyril Ramaphosa said that gyms can open under the condition that they adhere to strict safety protocols that will be outlined in detail in coming days.

According to the South African, Virgin Active has announced that it won’t be coming for you with a payment request just yet, and said that they aren’t quite ready to open their doors to their hundreds of thousands of customers.

A Virgin Active spokesperson said in a statement on Sunday that the gym would take it’s time and prepare its safety protocols, The South African reported.

“Virgin Active engaged Government early into the initial lockdown, making a submission on behalf of the broader fitness industry,” she said.

“While we have been given the green-light to re-open, we will make our specific protocol submissions before we announce a re-opening date. We will not be opening on Tuesday but will update our members accordingly when we have the date,” she said.

She said that members will be able to extend their payment holiday for a further two months, giving those who are still feeling a little shy about heading back to the gym a little longer to consider their options.  

“Members will have the option to extend their membership freeze for an additional two months at no cost,” she said.


Photo Credit: Unsplash

Lockdown News: What will happen to your contract when the gyms reopen?

Virgin Active and Planet Fitness members should note the impact that the COVID-19 lockdown will have on the remaining duration of their contracts.

As part of regulations to curb the spread of COVID-19, South African gyms have been closed since the start of the lockdown on 27 March 2020.

This has forced the country’s two biggest gyms, Virgin Active and Planet Fitness,to freeze memberships and stop their members’ monthly debit orders.

Virgin Active

Virgin Active automatically froze all membership contracts on 27 March, the first day of the national lockdown.

The gym told MyBroadband that no revisions would be made to the contract term for memberships, and the end date would remain the same as per the contract.

The industry has established and submitted to the government a set of protocols which would enable it to open safely at level 3, however, gyms are currently scheduled to reopen at level 1 and could therefore remain closed for an extended period.”

Planet Fitness

Planet Fitness confirmed to My Broadband, that its members’ contracts will be extended by the number of months that the contract is frozen.

“Standard rules are that when a contact is frozen, then the term of the membership is extended by that same amount of time,” it stated.

Most of its memberships are between 12- or 24-months. The vast majority of these are out of the minimum duration and for those memberships there will be no impact, Planet Fitness noted.

We have also submitted our own communication together with Virgin Active, who were mandated to represent the industry and to date, we are still in the dark as we have not had any feedback at all – no communication has been forthcoming.”

“We have now requested a meeting with the Minister of Sport and his department to discuss the protocols we are proposing and the way forward,” Planet Fitness told My Broadband.


Photo Credit: Unsplash

This is how Virgin Active Gyms will change

Virgin Active is in the final stages of readying all its gyms for when they will be allowed to open their doors again.

This is what you can expect when you go back to your gym.

  • You will firstly have to book a session on the Virgin Active App. This is to ensure that gyms don’t have too many people on the premises. Virgin Active is currently working on a space of 10 square metres per person while in the gym
  • You have to confirm that you have not been exposed to the coronavirus.
  • If you were diagnosed with Covid-19, two negative tests and a waiting period are required before you will be allowed back.
  • Once you have booked, you will be issued with a unique QR code, which will give you entry to the gym.
  • At the entrance your temperature will be checked before you will be allowed in.
  • You won’t be allowed to bring your own gym towel or yoga mat for hygienic purposes.
  • Paper towels and sanitisers are provided throughout the gym
  • Virgin Active yoga mats are “deep cleaned” after every session.
  • All trainers and staff will be wearing masks.
  • Virgin Active will be selling high-performance exercise masks to clients.
  • Permitted class sizes have been reduced by 50%
  • Class times have been shortened to a maximum of 45 minutes to ensure there is enough time to clean the rooms and equipment between classes.
  • Each member must stay within a dedicated grid to ensure physical distancing.
  • Every second electrical piece of training equipment, including bikes and treadmills has been disabled on the gym floor, to ensure members stay further apart from each other.
  • After using weights, members must leave them in a designated area where they will be picked up and cleaned by staff.
  • Steam rooms and saunas will be closed, as will be computer stations.
  • Swimming will still be allowed, but only two people per lane.
  • Group swimming classes will be moved from small heated pools to the big pools to monitor members.
  • Refreshment bars will be open, takeaways only and contactless payment is required.

Due to the high levels of anxiety about the coronavirus, Virgin Active staff are also being trained in resolving any potential conflicts, for example, a member feels that someone else is encroaching on their space.

The staff will be divided into three different teams, who will always work the same shift, to try and limit, “cross- pollination”. If one person is exposed to Covid-19 it will be contained within the team.

All Virgin Active staff will be constantly screened for any Covid-19 symptoms.

Source: Business Insider

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