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Tag: Rand Water

Rand Water to lay charges against residents who insulted staff during water shortages

The recent water shortages drove many Gauteng residents to the edge with many publicly expressing their frustration at being without water for days on end.

However, those that may have taken their frustrations to another level may end up being prosecuted after Rand Water stated that it intends to lay criminal charges against those who used abusive language and also insulted its staff during water shortages.

Rand Water’s Pride Mguli said their Customer Service Centre had received emails from members of the public who used profanities to express their frustrations.

“The latest email was sent to the organisation’s CSC on May 30. Rand Water views the tone and the abusive language used in the email as unacceptable, undesirable and malicious to its brand.

“The sender of the email implied that water shortages in his area were as a result of the incompetence of Rand Water employees. These accusations are unfounded and baseless, since water supply is dependent on interlinkages with other service providers in the water value chain,” said Mguli.

The water entity said it acknowledges that sometimes it encounters challenges in the process of supplying water to its customers.

However, when that happens, it said, they always communicate the challenges they encounter to communities through traditional media and social media platforms until the problems are resolved.

“Although Rand Water appreciates it when members of the public report water interruptions in their respective areas but it will not tolerate abusive language and insults meted against its employees.”

Some schools had to shut down, residents had to make alternative arrangements to get water while hospitals had to be supplied by water tanks when Gauteng experienced an erratic water supply that left pumps dry.

Rand Water and Joburg Water said in a joint statement that everything started when the former undertook a pre-isolation shutdown at Eikenhof pumping station on May 18 to prepare for the replacement of the G34/Q2 isolation valve.

During the pre-isolation shutdown, a power failure was experienced at the Vereeniging Water Treatment Plant which affected supply to the Hursthill system.

Rand Water says power failure that disrupted water supply was ’engineering glitch’

Rand Water executive Eddie Singo has described the failure of two transformers that left thousands of people without water over the weekend as purely an “engineering glitch”.

Many communities on the West Rand and parts of Soweto were left without water as their taps ran dry.

Some major hospitals including Helen Joseph Academic Hospital and Rahima Moosa Mother and Child Hospital also experienced water challenges.

Rand Water has blamed this on the failure of two transformers that are essential in the supply and pumping of water.

“Over the weekend we lost one of two transformers that supply the Eikenhof pumping station now those transformers belong to City power and they were called in.

“As they were working on that, the second transformer also failed, which meant the whole of Eikenhof does not have power we cannot proceed with pumping,” Singo said.

He said Rand Water was ready to supply water and everything on the side of the water utility was ready, but the failure of City Power infrastructure saw the utility failing to supply water.

The utility depends on other service providers for electricity including the City of Joburg, Tshwane, Ekurhuleni and Emfuleni. Eskom is also a service provider.

He said the last time the two transformers were problematic was three years ago.

“They do maintain these transformers; we demand their maintenance schedules but unfortunately engineering equipment will fail. When one fails, we have another one.”

Singo said Rand Water enjoyed a healthy relationship with its service providers, including the City of Joburg.

Recently Rand Water published a list of municipalities that owed it billions and the City of Joburg was not on the list.

“They pay us for their services and we pay them for our services. You will never find City of Joburg among the list of municipalities that are not servicing their debt,” he said.

Rand Water comment on SAMWU Strike

SAMWU threaten that Gauteng taps could run dry from Wednesday

Members of the South African Municipal Worker’s Union (SAMWU) and workers at Rand Water have said they will embark on an indefinite strike starting from Wednesday 21 April 2021.

SAMWU has successfully referred a dispute to the CCMA regarding the unilateral change of conditions of employment and service for workers at Rand Water as communicated by the employer to workers on the 31st of March 2021.

Mamorena Madisha, Gauteng Deputy Provincial Secretary said, “The employer has already been informed of our intentions to go on strike from the 21st April. Despite the CCMA ruling in the union’s favour the employer has decided that they will not comply with the order.”

“The decision that we have taken as SAMWU to go on strike is a painful one as we know that taps will definitely run dry in all areas that are serviced by Rand Water. However this is noble, justifiable and well within our rights.”

Workers are demanding a R4,000 salary increase, R3,500 housing allowance, R15,000 sectoral minimum wage, 80% employer medical aid contribution and 20% employee contribution, 25% employer contribution towards pension and a six months fully paid maternal leave and one month fully paid paternal leave.

Rand Water said in a statement that they have received a written notification from SAMWU of its intention to embark with strike action from 8h00 on Wednesday, 21 April 2021.

“The Union has forwarded that the organisation had failed to consult with it, before making a decision not to pay its employees performance incentive bonuses, as its reason for the strike action. Rand Water disputes this.

Mindful of the eminence of the COVID-19 pandemic and conscious of our mandate to ensure an uninterrupted service, Rand Water would like to inform the public that we have adequate systems in place to ensure a sustained supply of bulk potable water to our customers.” Rand Water’s Justice Mohale said.

“We remain committed to engaging with the Union to reach a resolution.”

Details of the strike are as follows:

Date: from 21 April 2021

Time : from 08:00

Venue: Rand Water Head Offices, 522 Impala Road,Glenvista

Weekend without water looms for parts of Joburg

Rand Water has warned Johannesburg residents who fall under Johannesburg Water to be prepared for their taps to run dry at the weekend.

The flow of water will be cut from 1pm on Saturday and most likely be restored only on Sunday evening.

“This is to replace a 800mm valve and bypass valve,” Rand Water said, adding that affected residents should plan accordingly. “Johannesburg Water has planned to place water tanks to assist when the reservoir levels reach critical levels to minimise the impact,” it said.

Areas that would be affected are:

Coronationville, Westbury, Claremont, Triomf, Westdene, Newlands, Greymont, Alberts Kroon, Albertsville, Langlaagte, Industria, Bosmont, Riverlea, Longdale, Rossmore, Hursthill, Westbury, Montclare, Melville, Emmarentia, Auckland Park, Greenside, Westcliff, Parkview, Vrededorp, Fordsburg, Brixton, Mayfair, Cottesloe, Berario, Fairlands, Northcliff 4, 10, 16, 17 & 22, Maridale, Sophiatown, Newclare, Constantia Kloof, Florida Noord and Janhofmeyr.

Water tanks will be sent to the following points:

  1. Alwayn Rd & Babiana Street
  2. Commando & Main Rd Revelea
  3. Jukskei Drive & Wilhemina Hokins
  4. Japura village cnr of Erythrin for Senior Citizens — Riverlea
  5. Crown Informal Settlement
  6. BP service station Cnr Gordon Rd & Bergbron
  7. Bergbron & Whiteridge
  8. Brixton Police Station (Cnr High & Mercury)
  9. Crosby Clinic
  10. Rahima Moosa Hospital
  11. Slovo Park informal settlement (Coronationville)
  12. Kathrada informal settlement (Newclare)
  13. Edward Street (Sophiatown)
  14. No 46 Wilma Street (Montclare)
  15. Riverlea Recreation Centre
  16. Quellerina and Florida Glen truck will roam in the area
  17. Sophiatown Clinic fire truck will roam in the area
  18. Hellen Joseph Hospital water tanker is there to pump water to the hospital.
  19. Cnr Mimosa and Willow roads
  20. Cnr Taibos & Acacia roads
  21. Cnr Weltevreden and Shaka roads
  22. Cnr Golf Glub Terrace and Joachim van Pletzen — Constantia Kloof
  23. Bertha Ave — Florida Noord
  24. Bruno Street — Florida Noord
  25. Louanna Street — Constantia Kloof
  26. 26 Okkerneut — Constantia Kloof.

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