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Tag: Call Centre

Ekurhuleni: Call centre closed

The Ekurhuleni metro’s call centre has been closed due to a reported Covid-19 case to allow for deep cleaning and disinfection.

The metro’s spokesperson Themba Gadebe said in light of this, the metro’s guidelines on Covid-19 management cases, including screening and testing, will apply accordingly.

While the call centre is closed, service related issues may be reported through the following channels:

  • My Ekurhuleni App
  • The Ekurhuleni social media accounts
  • Email call.centre@ekurhuleni.gov.za

Ekurhuleni: Our Call Centre System Is Down

Customers are informed that our Call Centre system is currently down. The following channels can be used to report municipal service interruptions during the system downtime:

  • Twitter handle: CoE_Call_Centre
  • Facebook page @ www.facebook.com or CityOfEkurhuleni
  • Siyakhokha website, email @
  • Call.Centre@ekurhuleni.gov.za
  • My Ekurhuleni App

Customers may also call or WhatsApp the numbers below in accordance with the areas their queries relate to.

Please WhatsApp after hours, and use the landlines during office hours.

The City of Ekurhuleni would like to apologise for the inconvenience caused.

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