Virgin Active and Planet Fitness members should note the impact that the COVID-19 lockdown will have on the remaining duration of their contracts.
As part of regulations to curb the spread of COVID-19, South African gyms have been closed since the start of the lockdown on 27 March 2020.
This has forced the country’s two biggest gyms, Virgin Active and Planet Fitness,to freeze memberships and stop their members’ monthly debit orders.
Virgin Active automatically froze all membership contracts on 27 March, the first day of the national lockdown.
The gym told MyBroadband that no revisions would be made to the contract term for memberships, and the end date would remain the same as per the contract.
The industry has established and submitted to the government a set of protocols which would enable it to open safely at level 3, however, gyms are currently scheduled to reopen at level 1 and could therefore remain closed for an extended period.”
Planet Fitness confirmed to My Broadband, that its members’ contracts will be extended by the number of months that the contract is frozen.
“Standard rules are that when a contact is frozen, then the term of the membership is extended by that same amount of time,” it stated.
Most of its memberships are between 12- or 24-months. The vast majority of these are out of the minimum duration and for those memberships there will be no impact, Planet Fitness noted.
We have also submitted our own communication together with Virgin Active, who were mandated to represent the industry and to date, we are still in the dark as we have not had any feedback at all – no communication has been forthcoming.”
“We have now requested a meeting with the Minister of Sport and his department to discuss the protocols we are proposing and the way forward,” Planet Fitness told My Broadband.
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