Residents whose electrical appliances are damaged due to an irregular power supply have a recourse to recover their loss.
This is done through a public liability claim.
Claims can be lodged when a member of the public suffers loss or damages attributable to an act of neglect or omission on the side of Council or any of its employees.
In an event where the damage to an electrical appliance belonging to the customer occurs as a result of the customers fault, the City will not be held liable and as such it will not pay out any claims.
When claiming for damage or loss of an electrical appliance, the following procedure must be followed:
The contact details of the City’s energy department claims technician are as follows:
Simphiwe Khumalo on 011 999 6549
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